The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers. 


Monday to Thursday 7:30 a.m. to 10 p.m.

Friday 7:30 a.m. to 8 p.m.

Saturday 10 a.m. to 5 p.m.

Sunday 10 a.m. to 10 p.m.

We will be open this Saturday, March 4th for our normal hours, but closed  March 5th and then working Monday to Friday, 7:30 am to 5:00 pm, closed Saturday, March 11th and will return to our normal academic schedule on Sunday, March 12, 2017.

The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer. Self-service is available around the clock at it.wvu.edu/help, providing immediate answers to your questions and the ability to submit a request for assistance.