ITS Service Desk

WVU Information Technology Support 

The Service Desk is a support team within OIT Client Support Services. We serve WVU students, faculty, and staff at all WVU campuses. Staff members are available to answer calls during normal WVU office hours and during extended hours evenings and weekends. 


Log Your Problem

Trouble calls may be logged via   Service Desk Express (SDE) Self Service by using your MyID username and password.

Need help logging in to Self Service?   Please read our guide on using SDE Self Service

Note:  Get the list of supported browsers  for using the  Service Desk Express. Call 304-293-4444 to obtain a login ID.

Contact the Service Desk

Phone: 304-293-4444  Toll Free: 1-877-327-9260 

Email:  ITSHelp@mail.wvu.edu

The ITS help desk offers support from 6:30 a.m. to midnight everyday

Meet our outbound service desk staff

We respond to calls left overnight for us on voice mail or by electronic means at the beginning of each business day. Please note that your call to the OIT Service Desk may be recorded.

Health Sciences Center (HSC): Faculty and staff at the Health Sciences Center also have access to services provided by  HSC Information Technology Services unit.