WHO WE ARE

The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.


SERVICE DESK HOURS

Monday to Thursday 7:30 a.m. to midnight

Fridays 7:30 a.m. to 8 p.m.

Saturdays 10 a.m. to 5 p.m.

Sundays 10 a.m. to midnight

The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer. Self-service is available around the clock at it.wvu.edu/help, providing immediate answers to your questions and the ability to submit a request for assistance.


WHAT WE DO

We provide general computing advice and assistance with a variety of University systems and services, including those listed below. In some cases, we refer customers to other IT support units for resolution.

  • WVU Portal
  • Login
  • eCampus
  • Office 365/Outlook 
  • Gmail (MIX email)
  • GoToAssist
  • Microsoft Office applications
  • MyAccess applications
  • STAR web and parent guest portal 
  • Master Apps (Citrix)
  • University resources
  • Resetting/unlocking disabled accounts
  • Requests for networking and LAN services
  • Requests for telecommunication services
    • Telephone directory listings
    • TID request (long distance calling cards)
    • New or assigned telephone numbers
    • New telephone equipment/installations
  • Requests for hardware repair
    • Request for repair to computer hardware
    • Request for repair to printer hardware
  • Requests for software licensing


OUR TEAM