WHO WE ARE
The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.
SERVICE DESK HOURS
Monday to Thursday 7:30 a.m. to 10 p.m.
Friday 7:30 a.m. to 8 p.m.
Saturday 10 a.m. to 5 p.m.
Sunday 10 a.m. to 10 p.m.
The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer. Self-service is available around the clock at it.wvu.edu/help, providing immediate answers to your questions and the ability to submit a request for assistance.