Report Lost Card

This feature allows you to instantly deactivate your Mountaineer Card if it has been lost or stolen, preventing other people from using the card if they find it. Once you have deactivated your card, please notify Mountaineer Card Services and come into one of our offices to get a new card produced. Once a new card has been issued, the lost/stolen card cannot be reactivated and will no longer work, even if found at a later date—this includes any other cards that you may have lost previously.

If you have deactivated your most recent lost card, but then find the card again before notifying Mountaineer Card Services and having a new card produced, you can reactivate the card using this same feature and can continue using the card.

**NOTE: Once you have marked your card as Lost and then have a new card printed, you must log in to report the card as Found in order for your new card to begin working.

To report your card as lost, sign into MyMountaineerCard Online using your Login credentials and in the left navigation menu, select the ‘Report Lost Card’ option.

If you have found someone else’s card, you can turn it in to our Bennett Tower, the Mountainlair card office or to the front desk in the Mountainlair.

Card Replacements

Lost/Stolen Cards – $25

Damaged/Broken – $15

Lost or Stolen Cards

You may obtain a replacement at the Brooke Tower IT Service Center (Room G-49) Monday through Friday between 8:30 a.m. and 4:30 p.m. or at the Mountainlair IT Service Center (next to the Mountainlair Box Office) weekdays between 9:00 a.m. — 1:00 p.m. and 2:00 p.m. — 4 p.m. There is a $25 replacement fee for lost or stolen cards, which may be paid at any cashier’s office on campus.

Broken or Damaged Cards

If your Mountaineer Card is broken or damaged, you may obtain a replacement at the Brooke Tower IT Service Center (Room G-49) Monday through Friday between 8:30 a.m. and 4:30 p.m. or at the Mountainlair IT Service Center (next to the Mountainlair Box Office) weekdays between 9:00 a.m. — 1:00 p.m. and 2:00 p.m. — 4 p.m. There is a $15 replacement fee for broken or damaged cards, which may be paid at any cashier’s office on campus.