With the latest ransomware scam, “Petya,” sweeping the globe, it is critical that WVU faculty, staff and students do NOT click on attachments or embedded links in emails from unfamiliar senders. These emails also could potentially be “spoofed” to appear is if they are coming from a legitimate WVU employee.
It is vital that you exercise caution and skepticism. If the nature of the request is out of the norm, please call the sender to verify its legitimacy and forward the email as an attachment to DefendYourData@mail.wvu.edu. An example of such an unusual request might be a high-ranking administrator or someone you don’t typically deal with directly asking you to transfer funds.
To help protect private and sensitive data, WVU employees will have to confirm their identities in two ways to gain access to many critical systems, starting in 2018. Two-factor authentication is a second layer of security besides your password. It means you will have to confirm your identity with two things –something you KNOW and something you HAVE.
About 360 staff, students and faculty are already using WVU’s two-factor authentication service, Duo, in a pilot that Information Technology Services has been conducting for many months. Most testers find that after the initial setup, two-factor authentication is fast and easy, taking only seconds to complete using the free smart phone app.
Faculty, staff and students will have to accept a new security certificate on all devices when connecting to WVU.Encrypted and the eduroam network once the new certificate is installed on Sunday, May 28. This change will occur around 8 a.m. and will affect all campuses except Health Sciences.
Information Technology Services does not anticipate any service outage during the time of this upgrade. If you have any problems after this work is complete, please contact ITSHelp@mail.wvu.edu or call 304-293-4444.
The service window for Mountaineer Card Services at Bennett Tower has moved to the IT Service Center in G49 of Brooke Tower. Card production and support is transitioning to the Computer Repair and Assistance group as part of the integration of the Mountaineer Card program into Information Technology Services.
The support provided at the Mountainlair is not affected by this move. You can find reminders about the many ways to use your card and Mountie Bounty at wvucard.wvu.edu. Add funds to your Mountie Bounty account at MyMountaineerCard.wvu.edu.
Instructors no longer have to request a class photo roster from Mountaineer Card Services for the courses they teach. Starting with summer 2017 sessions, eCampus courses will contain a roster that displays the official Mountaineer ID photo of enrolled students and their username.
The photos are pulled directly from the Mountaineer Card system, which is updated daily. The photo roster is visible only to instructors and teaching assistants; students cannot access or view the roster.
Information Technology Services urges faculty, staff and students to be wary of any suspicious emails asking you to open an attachment, regardless of whether the sender is a name you recognize. A global ransomware attack – dubbed Wanna Decryptor or WannaCry -- is under way.
Ransomware encrypts all files on an infected machine, as well as other systems on the network that machine shares. The hackers are then demanding hundreds of dollars in bitcoin to release the files. ITS advises against paying the ransom, as there is no guarantee your data will be released.
There is an active Google Docs email scam. It can give hackers access to your account. DO NOT click links in an email like this:
The eCampus system will be down 8 a.m. May 10 to 5 p.m. May 11 for an upgrade that will improve security and give instructors several new features, including “receipts” that provide time, date and other information about student submissions. If the work on eCampus is completed earlier than anticipated, the system could be available before 5 p.m.
New features include:
Be wary of phone and email scams threatening legal action or asking for money transfers on financial aid and/or loans.
At the end of every school year new scams surface targeting graduating students. Some students contacted in previous schemes were falsely told that warrants were issued for their arrests due to non-payment, or that dire consequences await if the call is not resolved immediately.